Shipping, Return & Cancellation Policy – Truecare4u

Last Updated: April, 01, 2026

Welcome to Truecare4u. We are committed to providing a smooth, safe, and discreet shopping experience.

Shipping Policy

Shipping Charges

• FREE shipping on most prepaid orders (if applicable)
• Cash on Delivery (COD) may include additional charges

Delivery Timelines

• Order Processing: 24 hours
• Metro Cities: 1–3 business days
• Non-Metro Cities: 3–7 business days

 Delivery time may vary based on location and external factors.

Discreet Packaging

All orders are shipped in 100% discreet packaging to ensure your privacy.

Order Tracking

Once your order is shipped, you will receive:

• Email / WhatsApp notification
• Tracking details

Important Notes

• Orders placed before 1 PM are usually dispatched same day
• We use trusted third-party courier partners
• Delays due to courier/logistics are beyond our control

 Return Policy

Due to the personal nature of our 21+ wellness products, returns are limited.

Eligible for Return

• Damaged or defective product
• Wrong item delivered

Report within 24–48 hours of delivery with:

• Photos or video proof

Not Eligible for Return

• Used products
• Opened packaging
• Partially used items

Return Process

• Share Order ID via email: info@truecare4u.com
• Our team will verify and arrange pickup (if applicable)

Refund Policy

• Refunds are processed after product inspection
• Time: 5–7 working days
• COD refunds require bank details

Shipping or handling charges may be deducted

Cancellation Policy

Before Shipping

• Orders can be cancelled within 24 hours

After Shipping

• Cancellation not allowed
• You can reject the parcel at delivery

If Order is Accepted

• Return allowed only if:
• Product is unopened
• In original condition

Return shipping charges may apply

Product Warranty

Electronic Products (if applicable)

• Up to 100 days warranty on selected products

Warranty Covers

• Manufacturing defects
• Malfunction

Warranty Process

• Share video proof of issue
• Replacement will be arranged

No refunds for used products under warranty — only replacement

Important Conditions

• Returns without proof may not be accepted
• Refunds are not applicable for used products
• Exchange for different products is not available
• Replacement is provided only for the same product

Delivery Issues

If you face:

• Missing item
• Tampered package

Contact within 24 hours with:

• Unboxing video (recommended)

Contact Us

For any queries:

Email: info@truecare4u.com

 Address:
Hazi Kalu Gali 5, Mehmood Nagar Rampuri
Muzaffarnagar, Uttar Pradesh – 251001