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Return Policy Page

Shipping, Return & Cancellation Policy – Truecare4u

Last Updated: April, 01, 2026

Welcome to Truecare4u. We are committed to providing a smooth, safe, and discreet shopping experience.


Shipping Policy

Shipping Charges

  • FREE shipping on most prepaid orders (if applicable)
  • Cash on Delivery (COD) may include additional charges

Delivery Timelines

  • Order Processing: 24 hours
  • Metro Cities: 1–3 business days
  • Non-Metro Cities: 3–7 business days

 Delivery time may vary based on location and external factors.


Discreet Packaging

All orders are shipped in 100% discreet packaging to ensure your privacy.


Order Tracking

Once your order is shipped, you will receive:

  • Email / WhatsApp notification
  • Tracking details

Important Notes

  • Orders placed before 1 PM are usually dispatched same day
  • We use trusted third-party courier partners
  • Delays due to courier/logistics are beyond our control

 Return Policy

Due to the personal nature of our 21+ wellness products, returns are limited.

Eligible for Return

  • Damaged or defective product
  • Wrong item delivered

Report within 24–48 hours of delivery with:

  • Photos or video proof

Not Eligible for Return

  • Used products
  • Opened packaging
  • Partially used items

Return Process

  • Share Order ID via email: info@truecare4u.com
  • Our team will verify and arrange pickup (if applicable)

Refund Policy

  • Refunds are processed after product inspection
  • Time: 5–7 working days
  • COD refunds require bank details

Shipping or handling charges may be deducted


Cancellation Policy

Before Shipping

  • Orders can be cancelled within 24 hours

After Shipping

  • Cancellation not allowed
  • You can reject the parcel at delivery

If Order is Accepted

  • Return allowed only if:
    • Product is unopened
    • In original condition

Return shipping charges may apply


Product Warranty

Electronic Products (if applicable)

  • Up to 100 days warranty on selected products

Warranty Covers

  • Manufacturing defects
  • Malfunction

Warranty Process

  • Share video proof of issue
  • Replacement will be arranged

No refunds for used products under warranty — only replacement


Important Conditions

  • Returns without proof may not be accepted
  • Refunds are not applicable for used products
  • Exchange for different products is not available
  • Replacement is provided only for the same product

Delivery Issues

If you face:

  • Missing item
  • Tampered package

Contact within 24 hours with:

  • Unboxing video (recommended)

Contact Us

For any queries:

Email: info@truecare4u.com

 Address:
Hazi Kalu Gali 5, Mehmood Nagar Rampuri
Muzaffarnagar, Uttar Pradesh – 251001

  • Address

    Hazi Kalu Gali 5, Mehmood Nagar Rampuri, Muzaffarnagar, Uttar Pradesh, 251001

  • Phone

    +91-7252999939

  • Email

    contact@truecare4u.com

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You must be 21 years or older to enter this website.

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